Shipping policy

Shipping & Return Policy

Welcome to ivexa.Hub

We are committed to delivering your orders quickly and efficiently. Please read our Shipping & Return Policy carefully before placing an order.

Shipping Policy

  • Orders are processed within 1–3 business days after payment confirmation.

  • Standard delivery time is 7 business days from the date of shipment.

  • Delivery times may vary depending on your location, public holidays, weather conditions, or courier delays.

  • Once your order is shipped, you may receive tracking information via email or SMS (if available).

Return Policy

We offer a 5-day return policy from the date of delivery.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • The item must be returned with all original packaging, tags, and accessories.

  • Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned:

  • Products damaged due to misuse or improper handling by the customer.

  • Items returned after the 5-day return period.

  • Customized or personalized products (if applicable).

Return Process

  1. Contact our support team within 5 days of receiving your order.

  2. Provide your order number and reason for the return.

  3. Our team will guide you through the return process.

  4. Once the returned item is received and inspected, we will notify you regarding approval of the return.

Refunds

  • Approved refunds will be processed within 5–10 business days after the returned item is received and inspected.

  • Refunds will be issued to the original payment method used during purchase.

Contact Us

If you have any questions regarding shipping, returns, or refunds, please contact us:

Email: Ivexa.Hub@gmail.com

Thank you for shopping with ivexa.Hub.